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Mission and values

Media > Our company > Mission and values

CODE OF CONDUCT

Media Assurances S.A. is an insurance broker entered on the Luxembourg company and trade register under no. B 20 311, having its registered office at 43 Boulevard Pierre Frieden, L-1543 Luxembourg, and registered with the Commissariat aux Assurances on the register of accredited brokers for the Grand Duchy of Luxembourg under no. 2003CM002.

As an independent insurance broker practising our business, our main role is to advise you about taking out and managing your insurance policies. Therefore, we:
  • Propose insurance policies that meet your needs
  • Do all the preparation work before they are finalised
  • Conclude those insurance policies and subsequently help manage and execute them, including in the event of a claim
  • Represent your interests to the various stakeholders in the national and international insurance market, primarily to insurance companies
We advise you on insurance policies based on impartial, objective, personalised analyses which draw on a comparison of a sufficient number of insurance products. This puts you in possession of all the knowledge you need to make a decision

As such, we ask you for information about your requirements and needs in order to analyse, study and examine your situation and offer you sufficient insurance cover. We study the products and insurance policy terms offered to you in depth in order to be confident of meeting your insurance cover needs, regarding both the terms of cover and the insurance premiums set by the insurance companies.

GDPR

We comply with the provisions of the GDPR (General Data Protection Regulation) which came into effect on 25 May 2018.

Link to « our Privacy Notice »

OUR CONFLICT OF INTEREST POLICY

Media Assurances S.A. is not owned and does not directly or indirectly hold shares, voting rights or equity in any insurance companies.

OUR REMUNERATION

In general, Media Assurances S.A. receives a commission which is included in the insurance premiums.

CONFLICT RESOLUTION

Every client and interested party may seek an amicable solution from Media Assurances S.A. in the event of a complaint or compensation claim. If we cannot reach an amicable solution, you have the option of contacting the Commissariat aux Assurances at 7 Boulevard Joseph II, L-1840 Luxembourg; email: commassu@commassu.lu – website : www.commassu.lu . You are also free to use legal avenues.

In this context we have also developed a procedure for handling customer complaints.
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